CTH Technologies' SupportCARE module is the industry's leading automated incident and problem management solution. This comprehensive helpdesk solution cost-effectively reduces the number of incidents handled, trouble tickets generated, improves resolution time, and prevents future incidents from occurring all while improving IT staff efficiency.
1. Agent takes a picture of the desktop at the time of the error.
2. Agent creates PC DNA and sends information to server.
The BSMS agent is a light weight .NET based application.
- ~30mb hard drive space for installation
- ~25mb of memory consumption
- 1% CPU utilization
- Pull technology (pulls down policies from the server.)
- Policy follows agent so that the computer can be offline
- Tamper proof
- Stealth mode
Java-based web console. Runs in an application server.
Supported Application Servers:
- Events are stored in a database
Supported Database Servers:
- Microsoft SQL
Via the console you;
- Manage all the agents
- Review events
- Create alert rules
- Manage policies
- Manage modules
- Manage reports
- Scalable architecture