CTH Technologies, Inc.

SupportCARE

CTH Technologies' SupportCARE module is the industry's leading automated incident and problem management solution. This comprehensive helpdesk solution cost-effectively reduces the number of incidents handled, trouble tickets generated, improves resolution time, and prevents future incidents from occurring all while improving IT staff efficiency.

Features

Auto-Sensed Errors

GPF
Runtime
Unhandled Exception
DEP (Data Execution Protection)
Script Errors
Dialog Errors
Application Errors
HTTP Errors
Custom Errors

PC Forensics

Full Desktop Screenshot
User Actions
Basic Computer Data
CPU
Memory
Storage
Printers
Network Connections
Event Viewer Logs
Applications Running
Processes Running
Services
Environmental Variables
Installed Applications
Installed Executables
Windows Updates

Task Replay

Stealth mode
Automatic replay
User invoked
User interaction

Sample Report

1. Agent takes a picture of the desktop at the time of the error.
(click picture to enlarge)

2. Agent creates PC DNA and sends information to server.
(click picture to enlarge)

Specifications

Agent:

The BSMS agent is a light weight .NET based application.

~30mb hard drive space for installation
~25mb of memory consumption
1% CPU utilization
Pull technology (pulls down policies from the server.)
Policy follows agent so that the computer can be offline
Tamper proof
Stealth mode

Server:

Java-based web console. Runs in an application server.

Supported Application Servers:
- Tomcat
- Websphere
Events are stored in a database
Supported Database Servers:
- Microsoft SQL
- MySQL
- DB2
- Oracle
Via the console you;
- Manage all the agents
- Review events
- Create alert rules
- Manage policies
- Manage modules
- Manage reports
Scalable architecture