CTH Technologies, Inc.

IntelliCARE

CTH Technologies' IntelliCARE module is a comprehensive, easy to use workforce optimization software solution that helps organizations improve everything that impacts your end users and will improve your customer experience. The solution provides unprecedented visibility into performance operations, user behavior analytics and application performance data which will give your organization the insite to help you:

Capture an analyze workforce data in a timely manner
Improve workforce performance and productivity
Understand the "true" user experience
Capture real-time application response times at the user level
Make better decisions faster
Automatic reports delivered to executive or operation technician
Streamline and improve the employee appraisal and review process
Built-in reports for compliance auditors and management

Features

Behavioral Analytics

Understand all applications utilized
Understand all websites visited
Work Time vs. Active Time
- Work time - Actual time the application was worked on
- Active time - How long the application was open for
Tracks PC idle time
Tracks number of keystrokes

Application Response Time

Track time in minutes and seconds (mm:ss) from;
Start of application open until input
Screen to screen user actions via;
- Button
- Link
- Menu option
- Shortcut key
Custom screens and dialogs can be tracked via;
- Open
- Close
- URL change
- Specified class
Java based applications can be tracked

Sample Reports

Sample Timesheet - Shows what the user does from when they log in to when they log off.

Sample Average Response Time - Shows average response time in seconds by application.

Sample Top 10 websites accessed - Shows number of hits by domain.

Sample Keystrokes - Shows number of keystrokes entered by user.

Sample Inventory - Shows number of applications used vs. number of licenses.

Specifications

Agent:

The BSMS agent is a light weight .NET based application.

~30mb hard drive space for installation
~25mb of memory consumption
1% CPU utilization
Pull technology (pulls down policies from the server.)
Policy follows agent so that the computer can be offline
Tamper proof
Stealth mode

Server:

Java-based web console. Runs in an application server.

Supported Application Servers:
- Tomcat
- Websphere
Events are stored in a database
Supported Database Servers:
- Microsoft SQL
- MySQL
- DB2
- Oracle
Via the console you;
- Manage all the agents
- Review events
- Create alert rules
- Manage policies
- Manage modules
- Manage reports
Scalable architecture